Network Technician

Posted: 01/10/2021

Reports To: Supervisor - Network Support
Department: Operations
 
Summary
At Vexus Fiber we are In it to Win it! If you find a reward in technology and serving your community, apply today to start your career as a Network Technician! At Vexus Fiber, we value our employees because they are key in our effort to provide top quality and community service! Along with being a part of the Vexus family, you will feel accomplishment and success as you grow in your career while enjoying ongoing training and support from your teammates and managers.
GENERAL RESPONSIBILITIES:
As a Network Technician, you will be primarily focused on new installations and repairs of our cable, internet, phone, and Intellihome systems. You will drive a company truck, go into customer homes, and represent Vexus Fiber to our customers. Also, you will learn and perform a change of service, additional outlet installation, disconnection of service, payment collection, and other duties as assigned.
BENEFITS and REWARDS:

  • Full training and support from our Training Supervisor of Tech Operations
  • A company vehicle, company uniforms, tools you need to be successful in your career, and a cell phone
  • Pay increases and or bonuses through self-guided study
  • A fun work environment with opportunity for career advancement
  • Paid Vacation and Sick leave, Paid Holidays, And More!
  • Incredible Benefits! Medical, Dental, Vision, and more!
  • Vexus pays Basic Life Insurance, Long Term Disability, and a match on your 401K contribution *
  • Free and discounted services! (Vexus Everywhere, Cable, Phone, Internet, Intellihome) *
*Waiting periods may apply
 
SPECIFIC RESPONSIBILITIES:
  • Perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
  • Install and relocate outlets, Install or remove converters and cable modems, Install interior and exterior wiring
  • Train customers on the proper use of equipment
  • Monitor, repair, and record system drop, and in-house leakage
  • Assure proper signal levels and picture quality
  • Troubleshoot from consumer device to tap
  • Troubleshoot, repair, and replace components from tap to consumer device
  • Identify and report all incidents of noncompliance (FCC, NESC, OSHA, and Vexus standards)
  • Provide superior customer service, and complete all tasks to Vexus quality standards
  • Maintain professional appearance and behavior at all times, and maintain excellent attendance
  • Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
  • Analyzes picture quality and judges acceptability of picture delivered following installation of cable service
  • Works with connectors, fasteners, and wire and uses hand tools
  • Generate additional company revenue through effective sales techniques
  • Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required
  • Other duties as assigned
EXPERIENCE/SKILLS:
  • High school diploma or GED required; trade school training preferred
  • Valid driver’s license; satisfactory driving record required
PHYSICAL REQUIREMENTS:
  • Climb poles with proper equipment, ladders, or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces
  • Ability to work in all weather conditions and at various heights
  • Ability to differentiate between different sizes and colors of wires
 
Vexus Fiber is an Equal Opportunity Employer