This position is responsible for providing program support to the IDD Program Administrator for Service Coordination Services and to IDD Service Coordinators in IDD Waiver and General Revenue programs. This position requires the ability to identify problem/need areas in the program, develop plans to meet desired program outcomes, and work closely and positively with staff, family members, advocates, and other service providers etc., in a professional manner. Must posses strong organizational and communication skills and be thorough in assessment and documentation. This position will also be responsible for initial and ongoing training of IDD Service Coordination staff. Duties will include monitoring charts to review compliance of program standards. These duties are performed under supervision and in accordance with established policies with some latitude for independent judgment. This position will also review and monitor services and contract requirements as performed by other Service Coordinators, and assist unit supervisor with maintaining a positive relationship with providers and families. This position will work cooperatively with service providers and the community, always ensuring the consumer’s rights are respected and observed. Skills in written and oral communication, problem solving and teamwork are essential. Capable of working flexible hours. Position may require use a personal vehicle for performing daily activities that may include transporting consumers. This position reports directly to the IDD Program Administrator.
Must possess a bachelor’s degree with a major in a social, behavioral, or human service field or must have been employed as a case manager for a HCS Program provider or a high school diploma and two years of paid experience as a case manager in a state or federally funded Parent Case Management Program or have graduated from Partners in Policymaking AND have personal experience as an immediate family member of an individual with a Intellectual and Developmental Disability. Experience working with persons with Intellectual and Developmental Disabilities is preferred. Must possess a current Texas driver’s license and qualify for Center insurance coverage. Must be proficient in computer applications such as word, excel, outlook, etc.