We are looking for an Operations Support Specialist who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position through Operations which includes processing new business, processing claims and assisting with customer care, or any other area that has high volume on a specific day.

Job Responsibilities

• Maintain funeral home client profiles
• Research and resolve agent and system problems
• Establish and maintain a positive working relationship with agents, agencies, managers, and coworkers to promote a quality service image
• Conduct training to other department members as requested
• Assist with processing and recording new business contracts and insurance policies as needed
• Review and verify data on insurance applications and policies
• Organize and work with detailed records such as agent and funeral home files
• Compare information from the application to the criteria for policy reinstatement and approve the reinstatement when the criteria are met
• Enter, review and maintain new and existing commission schedules
• Examine and process claims while complying with state laws, policy and company procedure
• Contact funeral homes or other involved persons to obtain missing information
• Modify, update, and process existing policies and claims to reflect any change in the beneficiary, amount of coverage, or type of insurance

Qualifications

• Ability to gather accurate information
• Effective problem resolution and critical thinking skills
• Excellent written and verbal communication skills
• Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software
• Strong organizational skills
• Dependability, integrity and compassion are a must
• Commitment to company values