Operations Support Specialist

We are looking for an Operations Support Specialist who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position through Operations which includes processing new business, processing claims and assisting with customer care, or any other area that has high volume on a specific day.


Job Responsibilities

  • Maintain funeral home client profiles
  • Research and resolve agent and system problems
  • Establish and maintain a positive working relationship with agents, agencies, managers, and coworkers to promote a quality service image
  • Conduct training to other department members as requested
  • Assist with processing and recording new business contracts and insurance policies as needed
  • Review and verify data on insurance applications and policies
  • Organize and work with detailed records such as agent and funeral home files
  • Compare information from the application to the criteria for policy reinstatement and approve the reinstatement when the criteria are met
  • Enter, review and maintain new and existing commission schedules
  • Examine and process claims while complying with state laws, policy and company procedure
  • Contact funeral homes or other involved persons to obtain missing information
  • Modify, update, and process existing policies and claims to reflect any change in the beneficiary, amount of coverage, or type of insurance


  • Ability to gather accurate information
  • Effective problem resolution and critical thinking skills
  • Excellent written and verbal communication skills
  • Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software
  • Strong organizational skills
  • Dependability, integrity and compassion are a must
  • Commitment to company values

Apply Here

About Funeral Directors Life

Funeral Directors Life offers an award-winning workplace that is truly one-of-a-kind. The company has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.

Based in Abilene, TX, Funeral Directors Life offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes Funeral Directors Life such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul. An Equal Opportunity Employer.