SCOPE/CONTACTS: This position provides client support to external and internal customers for all Treasury Management Products.
MINIMUM QUALIFICATIONS: Seeking individuals who will provide high-touch, professional, reliable and prompt customer service to First Financial commercial clients. Must be able to navigate all call queues assigned to Treasury Management Client Support. College not required, prefer some banking experience. Ideal candidates will have 6 months’ work experience, strong customer service and/or administrative experience, preferably in financial services or related field. Excellent written/verbal communication and customer service skills, proficiency in Windows based applications and the ability to meet training standards is also required. Analytical skills geared toward problem solving, time management, and prioritization are essential.
ESSENTIAL FUNCTIONS: As a Treasury Management Client Support Representative, the incumbent must understand and maintain knowledge of call queues, and products while utilizing all resources available. Will be responsible for providing high-quality, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services; identifying and resolving customer issues/problems in a prompt and timely manner, while handling both inbound and outbound customer communications. The candidate will serve as a client contact regarding Treasury Management products and service, facilitating resolution of client issues/problems; and maintain a working knowledge of the organization, products, services and policies.