DESCRIPTION OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
Participates in the facilitation and presentation of the bank’s training program; conducts and evaluates various training programs as assigned with primary emphasis on retail operational training for both incumbents and new hire retail employees, e.g., tellers and personal bankers on a variety of topics including but not limited to job-specific teller, personal banker and other retail functions, technology, compliance (privacy, harassment, security, financial, etc.), new products, procedures, and services, Jack Henry system, sales and customer service; develops or selects training materials for presentations, worksheets, manuals, models, computer tutorials and resource library to reinforce learning through adult learning principles; conducts research and selects appropriate instructional methods; develops training schedules, training acknowledgements, checklists and reports; provides reports to management upon request; collaborates with managers as requested in the development and design of on-the-job new hire training curriculum for specific functions; collaborates with the Retail Product Manager in the testing and implementation process including developing and delivering training materials for new Retail products and services and as well as system changes and enhancements; assists the acquisition training and technology teams as necessary; participates in job specific training and other various bank training programs as required; and complies with BSA, AML and all bank policies and procedures. Other duties as assigned.
Two years’ retail experience including retail tellers and personal bankers is required. Minimum of a college Associate Degree or equivalent; two years’ management experience is preferred with one year management experience being retail management; Travel is required. Incumbent’s home base will be in Abilene, TX. Proficiency in presentation skills, sales, and knowledge of setting up AV equipment is essential. Must be able to facilitate distance learning training such as webinars, video conference, and WebEx. Advanced knowledge of Microsoft Windows, Excel, Word and related applications are required. Must be able to handle stress and establish priorities; frequent deadlines exist and work may be subject to changing priorities with little advance notice. Good organizational, interpersonal and communication skills are necessary. Accuracy, attention to detail and mental concentration are necessary for accurately performing tasks with frequent interruptions. Ability to meet deadlines is essential. Professional demeanor, self- discipline, initiative, judgment, and confidentiality are essential.