Loan Operations Specialist

SCOPE/CONTACTS:         
Responsible for maintaining complete and accurate accounting history on all notes.  Also, "hands on" accountability for all notes held in a secured area.   There is frequent contact with customers, lending staff, other Holding Company Banks, secretaries, and other banks by phone.
 
ESSENTIAL FUNCTIONS:

  • Accept and process note payments, new notes and renewed notes including data input to the system for multiple banks. 
  • Communicate effectively with customers in person and on the phone. 
  • Assist lending staff, secretaries, other Holding Company Banks, Credit and Doc Prep. 
  • Become familiar enough with our loan system that you can be relied upon to recognize problems. 
  • Prepare special reports for the lending staff.  
  • Must actively participate in Customer Service First sales and service culture, support the values of the organization and follow established company policies and procedures.
 
MINIMUM QUALIFICATIONS: 
  • Communication and mathematical skills normally acquired by a high school graduate.
  • Twelve to eighteen months banking or administrative experience required. 
  • Loan operations experience preferred. 
  • Type 45 wpm, 10 key by touch.
  • The following qualities of performance are important to this position: attention to detail, reliability, initiative, interpersonal, professional demeanor and speed.  

 
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.